SAFTCheck is operated by OCmods (Portugal). Payments are processed by Paddle.com Market Limited as Merchant of Record; Paddle issues invoices and processes refunds on our behalf.
1. 14-day refund window
You may request a full refund of any SAFTCheck purchase within 14 days of the payment date. This applies to:
- Single Fix one-time purchases (€7).
- The first payment on a Pro or Agency subscription (€19 / €49 per month).
No reason is required. Email [email protected] from the address on the account, include the Paddle order ID (in your receipt email from [email protected]), and we issue the refund.
2. Subscription renewals
Pro and Agency subscriptions renew automatically each month until cancelled. Cancel any time from your account dashboard or by emailing [email protected]. Cancellation stops the next renewal and you keep access until the end of the paid period.
If you are charged a renewal you did not intend, email us within 14 days of that charge and we refund it.
3. How refunds are processed
- Email [email protected] from the account address with the Paddle order ID.
- We acknowledge within 2 business days.
- Paddle issues the refund to the original payment method within 5–10 business days, depending on your bank.
4. Statutory consumer rights
Nothing in this policy limits your statutory rights as a consumer under applicable EU and Portuguese law, including any rights granted by Decree-Law 24/2014 on distance contracts. Where a statutory right grants a more generous remedy than this policy, the statutory right prevails.
5. Contact
Refunds and billing: [email protected]. General terms: see Terms of Service. Data handling: see Privacy Policy.